6. Customer's Obligations
To enable the Supplier to perform its obligations the Customer shall:
6.1 co-operate with the Supplier;
6.2 provide the Supplier with any information reasonably required by the Supplier;
6.3 obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and
6.4 comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.
7. Supplier's Obligations
7.1 The Supplier warrants that the Goods will at the time of delivery correspond to the description given by the Supplier.
7.2 The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
7.3 The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.
7.4 In addition to the Customer's statutory rights, the Supplier guarantees all Goods against faulty workmanship and materials for a period of 12 Months from the date of delivery.
7.5 The Supplier provides the following guarantee(s) in relation to the Services carried out:
All equipment installed for a period not exceeding 12 Months from date of installation.
8. Cancellations & Refunds
8.1 Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier as soon as reasonably possible of delivery and the Customer shall be entitled to replacement Goods or a full refund.
8.2 The Customer may cancel an Order or appointment by notifying the Supplier either in writing at the address above or by email or telephone within 14 DAYS of placing an Order and any deposit paid will be refunded in full.
8.3 If the Customer fails to cancel the order within the time specified in Clause 9.2 any deposit paid may not be returnable.
9. Limitation of Liability
9.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury.
9.2 For the avoidance of doubt, time shall not be of the essence, unless agreed in writing, the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed completion date.
10. Force Majeure
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.